Understand and drive the resolution of defects on a timely manner
Serve as IT applications operations & support escalation point for business users and ensure accurate & effective delivery of all vendors contracted services and SLAs
Take ownership of critical incidents, managing stakeholders (e.g. business users, senior management, IT teams) while ensuring the incident can be resolved within SLA
Support Systems and related projects, manage change process, evaluate change impact, develop test scripts, and execute User Acceptance Test
Liaising with various sub-systems, Business Units, and IT to ensure successful execution of System integration tests
Assist Project Manager in the planning and execution of plan
Lead the applications support team to continually improve the end user experience and customer satisfaction
Ensure audit reviews and compliance related activities are completed on time with no escalation
Identify operational risks that could compromise contractual commitments and work with relevant stakeholders to mitigate them
Produce monthly operational reports for business users & IT senior management
Job Requirements:
Degree with 8-10 years working experience in IT with at least 5 years supporting S4HANA, SuccessFactors, BTP/CPI, Time-clocking systems and Causal Management systems.
A highly motivated self-starter who possesses a positive mindset, a doer mentality, proactive with a strong sense of ownership
Experience in managing managed services delivered services
Able to understand, appreciate and translate business problems into solutions
Strong stakeholder management including vendor management
Good business acumen and ability to negotiate with business partners
Strong customer orientation and able to manage customer expectations
Ability to work under pressure on critical incidents and possess a strong interest, passion in technology and its application
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change in a fast-paced environment
Demonstrate strong analytical, problem solving, communication and attention to detail
Ability to adapt in a fast-paced environment
Solid organizational skills including attention to details
Prior exposure to Time clocking systems is advantageous
