Senior Manager, Lending (Digital Product)

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference

Job Brief

We are seeking a strategic, results driven Senior Manager to lead our digital lending portfolio. This role requires a forward-thinking leader who can translate business vision into actionable strategies with the ability to conceptualizing innovative digital lending solutions to driving adoption, optimizing performance, and scaling growth across our app ecosystem.

Job Responsibilities:

• Lead the end-to-end, development, and lifecycle management of digital lending products
• Champion a data-driven decision-making culture, using analytics to drive lending performance, risk insights, and portfolio growth.
• Identify, evaluate, and negotiate strategic partnerships to enhance product offerings and user reach.
• Key liaison with internal and external stakeholders
• Work with cross-functional squads i.e. Product, Tech, UI/UX, Risk, Operations, and Marketing to deliver best-in-class digital lending experiences
• Oversee product implementation planning, testing, and delivery, ensuring solutions meet user needs, compliance requirements, and business KPIs.
• Continuously refine products through user feedback loops, data insights, and market benchmarking.
• Drive product adoption and portfolio growth using customer journey analytics and personalized engagement strategies.
• Plan and execute integrated marketing initiatives to acquire, retain, cross-sell, and up-sell users effectively.
• Monitor campaign and channel performance, identify performance gaps, and implement improvement strategies.

Job Requirements:

• Bachelor's degree in Business, Finance, Economics, IT, or related field (Master's preferred).
• 7 – 9 years of experience in digital product management or lending products (personal loans, BNPL, micro-lending, etc.).
• Proven track record in digital product launches and lifecycle management within fintech, banking, or consumer finance.
• Capable of driving product innovation and digital transformation initiatives.
• Strong understanding of digital lending products, credit scoring, risk assessment, and regulatory requirements.
• Excellent communication and presentation skills.
• High adaptability, analytical mindset, and customer-first orientation.

Our Perks and Benefits:

• Flexi clock-in hours.
• Monthly eWallet allowance.
• Additional 1% employer EPF contribution from your 1st to 3rd year of service, with further increases based on your continued years of service.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependants coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (TCM) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]

Note: Only shortlisted candidates will be contacted.