Senior Manager - IT

Summary

The IT Senior Manager will support the head of IT on the Information Technology's Hybrid (Cloud and On-Premise) Infrastructure & Enterprise Architecture function. This role is accountable for delivering a secure, scalable, data-driven, and AI-enabled technology ecosystem supporting business growth, digital transformation, and enterprise modernization.

Job Responsibilities:

IT Strategy

. Manage the IT strategy, aligned with business growth and digital innovation objectives

. Execute the IT operating model, organizational structure, and skills roadmap across all technology domains

. Provide advisory to multi-disciplinary teams with a focus on capability building and cross-functional collaboration

. Drive change management, digital adoption, and user experience improvements across all business units

Enterprise Architecture & Systems Integration

. Manage the Hybrid Cloud Infrastructure and ensure successful integration with SAP, warehouse, IoT and various supply chain systems

. Oversee enterprise architecture design, ensuring system interoperability, efficiency, and scalability

Data & AI Governance

. Establish data governance, quality, and security standards, ensuring consistent, accurate, and reliable data for decision-making

. Standardize dashboards across platforms, markets, dashboards, and reports

. Oversee AI governance, including responsible use of GenAI, prompt engineering guidelines, security protocols, and adoption of tools like Microsoft Power Platform

Infrastructure & Compliance

. Ensure high uptime across all mission-critical systems (WMS, IT/OT Applications)

. Strengthen cybersecurity posture by embedding secure-by-design principles into development and infrastructure processes

. Manage network, systems, and application resiliency programs, including disaster recovery and business continuity planning

. Improve IT helpdesk productivity through AI-based support tools

Software Development & Engineering

. Collaborate with the in-house development of Solution Architects and integration platforms

. Promote open-source adoption, code quality standards, DevOps practices, and performance engineering

. Ensure consistent development methodologies, documentations, and secure coding standards across teams

Project Management

. Oversee strategic IT projects end-to-end, ensuring delivery within budget, timeline, and scope

. Manage vendor relationships, contracts, and licensing, including SAP, WMS, cloud/SaaS providers, and Infrastructure partners

. Drive cost optimization across hardware, software, cloud usage, and professional services

. Ensure IT investments generate measurable ROI and support prioritized business outcomes

Requirements:

. Bachelor's degree in IT, Computer Science, Engineering, or a related field

. 12+ years of IT experience

. Hands-on technical knowledge in networking, system administration, and cybersecurity

. Hands on experience on Cloud Infrastructure (Azure, AWS etc)

. Background in Supply Chain, Logistics, eCommerce, or consumer-facing environments is an advantage

. Comfortable operating in a fast-paced environment and like to hands on experimentation of emerging technology