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Senior/Manager, IT Service Delivery

5-7 Years
SGD 9,500 - 15,000 per month
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Job Description

Location: Tuas, Singapore

Responsibilities:

  • Responsible for participating in infrastructure design, systems analysis, network security, data center operations, and network and voice communication, in conjunction with the actual scenarios of the Singapore site.
  • Provide 3rd level support for incidents and problems in infrastructure area.
  • Act as infrastructure solution owner in the plan, design, and delivery of IT projects/solutions.
  • Act as infrastructure expert to work with Corp. IT in technical discussion.
  • Initialize and lead IT infrastructure optimization projects.
  • Initialize and own all infrastructure architecture documents and keep them updated.
  • Act as a liaison between IT and other departments to ensure that technology solutions deliver high value to the organization'sprojects and initiatives.
  • Understand local information security standards, requirements, and best practices in Singapore.
  • Understand local laws and regulations in Singapore to ensure the security of data transfer across borders.
  • Understand the application system lifecycle, development, implementation methods, and best practices for local operational support systems.
  • Familiar with GMP (Good Manufacturing Practice) and GAMP 5.
  • Familiar with GMP application systems and laboratory system support (WMS/MES/DCS, etc.).
  • Manage and supervise vender performance.

Requirements:

  • Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience.
  • Minimum 5 years experience on infrastructure technical position to be responsible for infrastructure architecture design, daily operation troubleshooting, infrastructure project implementation.
  • Minimum 3 years experience in application system development/implementation, familiar with local application system solutions in Singapore
  • Technical background/understanding in areas of WAN, LAN, Firewall, Microsoft Platform, Physical & Virtual server (VMware maintenance) etc.
  • Ability to work across diverse organizations and lead complex internal and external project teams.
  • Knowledge of IT Operations at a Manufacturing site. Experience in pharmaceutical manufacturing support is a plus.
  • Able to communicate fluently in English and Mandarin to liaise with internal and external stakeholders from China and other countries.

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Job ID: 148438001