Senior Manager, giga! (12-Month Contract)

Senior Manager, giga! (12-Month Contract)

Location: Singapore

Duration of cover: Jul26 to Jun27

Role Overview
We are seeking an experienced and driven leader to step into the role of Senior Manager for giga! For a 12-month contract role. This role holds end-to-end responsibility for the business, including full P&L ownership, and will lead the brand, product, and operations functions to drive growth, customer experience, and profitability in a fast-paced, agile environment.

We are looking for someone with a strong challenger mindsetcurious, bold, and always willing to test new ideas, push boundaries, and bring fresh thinking to the team.

Key Responsibilities

1. Business & P&L Ownership

• Own and manage the full P&L of the giga business, including revenue growth, cost management, and profitability targets
• Develop and execute strategic plans to achieve business goals and KPIs
• Monitor performance and drive data-led decisions to optimize commercial outcomes

2. Brand & Marketing Leadership

• Lead brand strategy, positioning, and communications to strengthen market presence
• Oversee acquisition, retention, and engagement campaigns across all channels
• Champion innovative and bold marketing approaches to differentiate the brand

3. Product Strategy & Management

• Define and drive product roadmap, including pricing, packaging, and value propositions
• Identify market opportunities and customer needs to enhance competitiveness
• Continuously test and iterate on new product ideas and propositions

4. Operations & Customer Experience

• Oversee end-to-end operations, including customer support, service delivery, and process optimization
• Ensure high standards of customer experience and satisfaction
• Drive efficiency while exploring new ways to improve and simplify customer journeys

5. Stakeholder & Team Leadership

• Lead and mentor a team with direct reports and an extended team across marketing, product, and operations
• Foster a high-performance, collaborative, and agile team culture
• Encourage experimentation, ownership, and continuous improvement within the team
• Collaborate with internal stakeholders and external partners to deliver business outcomes
• Provide regular updates to senior leadership on performance and strategic initiatives

Qualifications

Requirements

• Proven leadership experience with full P&L ownership, preferably in telecommunications, digital, or tech-driven businesses
• Strong challenger mindset with a track record of driving innovation and change
• Experience working in a fast-paced, agile environment with the ability to adapt quickly
• Strong strategic thinking with the ability to translate plans into execution
• Experience across brand/marketing, product management, and operations
• Data-driven mindset with strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills

Preferred Qualifications

• 10+ years experience in a digital-first or challenger brand environment
• Familiarity with subscription-based or telecom business models

Contract Details

• 12-month contract role
• Immediate or short notice availability preferred