Job Description
Position Summary
The Senior Manager / Client Service Associate Director is responsible for leading the corporate secretarial team, managing key client relationships, ensuring regulatory compliance, driving operational excellence, and supporting business growth. The role serves as a trusted advisor to clients and provides leadership to the Singapore corporate secretarial practice.
Key Responsibilities
Client Relationship Management
- You'll serve as the primary relationship manager for strategic and high-value clients, providing corporate secretarial advisory support, managing escalations, and identifying opportunities to expand client relationships and cross-sell services.
- You'll manage the full spectrum of corporate secretarial services for fund structures and corporate entities, including coordinating board and shareholder meetings, conducting stakeholder discussions, and preparing agendas, minutes, and resolutions.
- You'll ensure compliance with the Singapore Companies Act, ACRA requirements, relevant regulations, and internal policies by maintaining statutory registers, minute books, and filing statutory documents accurately and on time.
- You'll review and approve complex corporate actions, including incorporations, restructurings, share allotments, director changes, and strike-offs, while overseeing regulatory filings and related corporate governance matters.
- You'll mentor and guide junior team members, review their work for quality and accuracy, and leverage systems such as BizFile, e-Stamping, CAS, and Microsoft Office applications to deliver efficient corporate secretarial services.
Team Leadership
- Lead, mentor, and develop Team Leads and corporate secretarial professionals.
- Manage workforce planning, resource allocation, and succession planning.
- Drive employee engagement, performance management, and capability development.
- Foster a high-performance and client-centric culture.
Operational Excellence
- Drive process improvements and standardisation initiatives.
- Manage operational risks and ensure implementation of internal controls.
- Oversee productivity, profitability, and portfolio performance.
- Support strategic projects and transformation initiatives.
What We Offer
- Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
- Wellbeing: additional social benefits such as private health and dental cover, life assurance and etc
- Annual leave: our employees are entitled to 25 days paid leave plus all statutory public holidays
- Maternity and paternity leave, education leave and etc
- Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.
Qualifications
Requirements
Qualifications
- ICSA/CGI qualification or equivalent professional qualification preferred.
- Degree in Law, Business, Accountancy, Corporate Administration, or related discipline.
Experience
- You bring 10 to 15 years of corporate secretarial experience, ideally gained within a corporate services provider, professional services firm, or similar environment.
- You have a proven track record of managing large client portfolios and complex corporate structures across multiple jurisdictions and entity types.
- You possess strong leadership and people management skills, with experience leading managers, developing teams, and driving high performance.
- You have extensive experience delivering corporate secretarial services and providing trusted advisory support to diverse client stakeholders.
- You have experience supporting multinational corporations, private equity firms, fund structures, or listed companies, which will be considered a strong advantage.
Technical Competencies
- Strong knowledge of the Singapore Companies Act and corporate governance requirements.
- Sound understanding of CSP regulatory requirements and corporate secretarial best practices.
- Strong risk management and compliance mindset.
- Excellent stakeholder management and commercial acumen.
Leadership Competencies
- Strategic thinking and decision-making.
- Strong client relationship management skills.
- Ability to influence senior stakeholders.
- Excellent communication and presentation skills.
- Proven ability to lead and develop high-performing teams.
