Key Responsibilities
Compute & Cloud Services Tower
- Lead strategy, design, and operations for APAC-wide compute and cloud services in a hybrid environment (AWS, Azure, Private Cloud).
- Ensure high availability, performance, and security of cloud infrastructure aligned with global standards and compliance requirements.
- Drive cloud adoption, cost optimization, and automation initiatives across APAC regions.
- Collaborate with global architecture teams to implement best practices and emerging cloud technologies.
- Manage vendor relationships and service-level agreements (SLAs) for cloud and compute services.
End User Services Tower
- Oversee endpoint management for PCs, tablets, and mobile devices across APAC using Microsoft 365, Azure AD, Intune, and SSO solutions.
- Ensure secure and efficient identity and access management for end users.
- Drive initiatives to improve user experience, productivity, and device lifecycle management.
- Implement modern workplace solutions and support digital transformation programs.
- Establish governance and compliance for endpoint security and data protection.
Leadership & Governance
- Lead and mentor a regional team of infrastructure professionals, fostering collaboration and innovation.
- Develop and manage budgets, forecasts, and resource planning for both technology towers.
- Ensure alignment with global IT strategy while addressing APAC-specific business needs.
- Define and monitor KPIs for service performance, user satisfaction, and operational efficiency.
