What the day will look like
Supervisory Role
- Coach a team of client facing staff, within pillar supported by Client Services Associate Director and hold direct responsibilities over their deliveries, inclusive of mentoring and formal evaluation processes.
- Demonstrate leadership qualities and provide feedback to team under management
- Able to balance multiple responsibilities and tasks to deliver high quality results
Consulting
- Ensure smooth implementation of all client-related initiatives
- Champion Aon United collaboration across other solution lines
- Hold direct client relationship with all Corporate client's revenue >$50K and any high-touch regional/global clients
- Actively sought market intelligence around clients needs and competitors development and develop strategies to retain and grow clients.
- Support the team by participating in business meetings of complex clients and ensure the team prepare meeting minutes and follow-up on open items till closure.
Service Delivery
- Support Client initiatives and drive strategic engagement with clients
- Maintain professional relationship with internal stakeholders including local market colleagues, regional and global teams
- Create and maintain strong relationships with key external vendors including insurers and specialty providers
- Ensure strong collaboration between Client Services and the rest of the functional (eg. Broking, Claims, Flex, Admin) Teams in delivering distinctive client value
- Develops and manages client retention and/or growth strategies to ensure revenue and profitability agenda are met
- Ensure team is able to hold client relationships and deliver service within clients expectations
- Work on issues and develop conclusions to execute solutions that impact clients and department
- Ensure prompt payment by clients and credit control position of Team is within acceptable range
- Act as escalation point for all clients
- Tight governance of peer review process to ensure high standards of clients deliverables and minimise incidence of error and omissions
How this opportunity is different
The Client Services Senior Manager will work closely with Client Services Associate Director in coaching a team of client facing staff focusing on driving client retention, growth strategies and achieve
organizational outcomes. The Client Services Senior Manager will champion all client-related initiatives
and ensure the team delivers distinctive client values by providing a holistic approach to benefits consulting. He/she is required to hold direct client relationship with all Corporate client's revenue >$50K and act as the escalation point for all clients.
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Skills and experience that will lead to success
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Vast experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to handle and influence key stakeholders internally and externally
- Self-disciplined and organised
- Inter-personal skill and focus on service excellence
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint
