Senior Manager (Client Platforms) / IT & Services

[What the role is]

[What you will be working on]

• Operations Management - Responsible for the administration and operational support of end‑user and client platform services, including Mobile Device Management, Microsoft Cloud PC, Azure Virtual Desktop, Microsoft Intune, Microsoft Teams, Microsoft 365 Admin Portal, Windows/Office, Google Workspace, Microsoft Power Automate/Platform and Copilot. Ensure service continuity, implement approved changes, and investigate and resolve operational issues to support Temasek Polytechnic users.
• Technology Management - Administer and support platforms including Microsoft 365, Government Commercial Cloud (GCC), Azure, AWS and Google Workspace. Monitor technology developments that may impact Temasek Polytechnic and provide recommendations on enhancements, adoption of new capabilities, and retirement of obsolete services. Support initiatives in AI and automation to improve service effectiveness and user experience.
• Application Management - Work with application, infrastructure and security teams to optimise system configurations, resolve technical issues, and plan and implement upgrades to end‑user‑related services in line with IT standards and roadmaps.
• Risks, Audits and Contract Management - Ensure compliance of client platform solutions with security and governance requirements. Engage internal security teams and auditors to address audit and compliance queries. Conduct regular risk assessments and risk acceptance reviews within stipulated timelines. Oversee third‑party vendors, manage contracts, ensure contractual specifications are met, and address performance or delivery issues.
• Project Management - Assess new technologies and capabilities for relevance to Temasek Polytechnic and initiate projects where appropriate. Define project scope and outcomes to enhance the digital productivity workspace. Coordinate with vendors on implementation, manage user impact during rollout, and ensure integration across end‑user devices, on‑premise systems and cloud platforms. Support team capability development to meet organisational needs.
• Team Management - Oversee internal client platform teams and vendor teams to ensure agreed service standards are met. Drive continual service improvements, establish operational standards and processes, and monitor service performance and usage data. Support staff development through guidance, stretch assignments and opportunities to build competence in operational and project roles.
• Joint IHL representation and coordinator - Represent TP in joint IHL initiatives with other Polytechnics and ITE on projects related to end‑user computing and application platforms, as required.
• Organisation and Department team player - Work with internal stakeholders to ensure compliance with IT policies and standards governing end‑user platforms. Take ownership of incidents and escalations, coordinate resolution with relevant teams, and implement corrective actions where service levels are not met. Participate as a member of the departmental management team in IT roadmap planning, project prioritisation and policy coordination.

[What we are looking for]

• Qualifications in Computer Science or a related discipline, with at least 10 years of relevant IT working experience, including a minimum of 5 years in end‑user‑facing environments and at least 3 years in team management roles.
• Relevant professional certifications such as Azure and/or AWS certifications, ITIL 4, Microsoft Azure Administrator, and/or Project Management Professional (PMP) are preferred.
• Experience administering and supporting cloud and enterprise platforms, with familiarity in service management tools such as ServiceNow.
• Demonstrated experience in project delivery and user management, including coordination with multiple stakeholders.
• Strong problem‑solving and analytical skills, with the ability to assess issues and implement practical solutions.
• Able to work independently as well as collaboratively in a team‑based environment.
• Effective verbal, written and presentation communication skills, suitable for engagement with both technical and non‑technical stakeholders.