Job Description
Responsibilities:
Strategy and insights
- Responsible for defining SHINEs vision and strategies across all divisions, in collaboration with LT.
- Ensure strategies across all divisions are aligned with SHINEs overall vision by breaking down the silo.
- Collaborate with LT to prioritize business strategies and timing of strategy roll out in a roadmap
- Support the implementation of strategies by ensuring proper planning is carried out by the project team, key stakeholders are engaged and aware of the initiative for buy-in.
- Work effectively across Divisions and functions (EBG, CBG, CX, Finance etc.) to determine business goals and perform budgeting/forecast exercise.
- Ensure that the business is on track financially and strategically by providing regular performance reports and trends.
- Ability to frame up business issues and pain points into actionable insights.
Business management including communication, stakeholder management and budgeting:
- Drive external communication such as board decks for strategy and roadmap presentation, commentaries for the quarterly announcement, investor decks, risk committee decks, and others
- Prepare related material as a briefing for CTO prior to external communication
- Work with finance and LT to define Budget and ensuring key strategies or initiatives are aligned with Budget
- Understand the key assumptions made by other departments and provide recommendations if any change associated with SHINE is required
- Assess the Budget or forecast made and provide recommendations based on market understanding
- Guide the team to ensure proper mitigation plans are developed to address the Budget key risks
- Work with the leaders to ensure Budget or transformation plans are on track
- Ensure proper engagement of stakeholders for SHINE agenda to ensure buy-in and successful execution.
- Develop, plan and manage the Business Management cadence for SHINE, consisting of Staff meetings, Quarterly Leadership Meetings, and other ongoing meetings such as Division Townhalls, as needed to ensure key topics are addressed at the appropriate venue
- Collate and create business performance metrics for management reporting/presentations.
- Collaborate with HR and leaders to keep the overall SHINE team updated with SHINEs progress and key strategies to drive the team towards the same goal and vision
- Track action items from the meetings for completion
PMO
- Kick start projects tracking to drive towards achieving SHINE KPIs
- Ensure proper project plans are developed by the project team to achieve the desired outcome and timeline
- Review key projects across departments in SHINE to ensure alignment and no over-lap
- Regular review of project plans, action plans with project owners and LT
- Anticipate key roadblocks and share views with leaders to address the roadblocks
- Track completion and achievement of business objective
- Call out risk and propose mitigation plans
Operations
- Collaborate effectively with various SHINE stakeholders on critical operational activities that are impacting the strategy execution
- Drive agile delivery of key initiatives to ensure faster go-to-market and promote agile mindset amongst members
- Ensure governance and proper processes are in place for key items such as vendors and tender review, CAPEX approval, pricing committee, and others
- Drive operation collaboration amongst SHINE departments by ensuring leaders are aware and aligned on next steps
Qualifications
Requirements:
- Tertiary Education in Business Administration, Data Analytics or related field
- 10 to 12 years of Project Management preferably in medium to large scale complex projects eg Tech stack integration, Cloud migration transformation and/or Security enablement
- Candidate who is certified in Project Management such as CITPM/PMP with practical experience of Project management methodology is preferred
- Hands-on experience and good understanding of Agile, Scrum or Design Thinking methodologies
- Candidate with related technical / Telco industry experience would have an added advantage
- Knowledge in technologies and application HR, Finance, Data Warehouse and Analytics
- Experience in tender / RFQ / RFP processes, negotiation and contract matters preferred
About The Role
Reporting to SHINE CTO, the position is responsible in defining the vision, strategy for SHINE and draw alignment amongst the leaders to execute defined strategy, roadmap and any operational changes.
Operate as SHINE PMO office, ensuring timely delivery of all SHINE projects
Lead and drive project meetings, reporting of SHINE BPR, QBR meetings and preparation of board meeting materials
Build bridges across all functional units in StarHub and external stakeholders to ensure buy-in for key strategies
Promote visibility and accessibility amongst departments to ensure information flow is effective and decision making is efficient
