POSITION:
The Senior Manager, APAC Strategic Accounts is responsible for driving Smardt's continued success across the APAC region through effective management of key strategic accounts and the strengthening of the company's market position. The role is focused on accelerating growth across both sales and service, ensuring Smardt remains the preferred brand in the region.
This position develops and executes strategic initiatives that support sustained long-term growth, while creating and delivering compelling value propositions, engagement approaches, and executive-level presentations to secure new business and expand existing customer relationships.
DUTIES & RESPONSIBILITIES:
Strategic Account Leadership
- Own and grow APAC strategic accounts with a long-term value and lifecycle focus
- Serve as the senior escalation point and trusted advisor for key customers
- Align regional account execution with the Global Strategic Account team
Regional Growth & Market Positioning
- Lead and execute APAC strategic initiatives to drive revenue and market share
- Position Smardt as the preferred provider for oil-free chiller, service, and lifecycle solutions
- Influence consultants, contractors, end-users, and key decision-makers
Customer Insight & Value Creation
- Build deep understanding of customer needs and buying journeys
- Identify opportunities to enhance customer experience and inform product innovation
- Formulate compelling value propositions to secure new and expanded business
Cross-Functional Collaboration
- Partner with Product Management, R&D, Engineering, and regional teams to tailor solutions
- Ensure internal alignment across customer requirements, market needs, and delivery capabilities
Commercial Performance
- Deliver agreed sales and growth targets across assigned strategic accounts and regions
- Proactively manage risks, issues, and escalations to protect customer and business outcomes
QUALIFICATIONS:
- Bachelor's degree required, ideally in Mechanical Engineering or a related engineering/technical field.
- Minimum 12 years of relevant experience, with a strong portion in sales, strategic accounts or channel management
- Proven experience selling HVAC systems, or complex technical solutions preferred. Experience with chillers, data center cooling is highly desirable
- Proven track record managing large, complex accounts and channel partners
- Demonstrated track record of achieving or exceeding sales targets
- Strong capability in managing long-cycle, high-value, consultative sales processes
- Effectively influences senior internal and external stakeholders across cultures and geographies.
- Works effectively in a matrixed, cross-functional, and multicultural environment.
- Proactive, self-directed and willing to take ownership of challenges beyond formal responsibilities.
- Fluency in English required. Professional proficiency in another Asian language in highly desired.
- Ability to travel regionally and globally including customer visits, partners engagement and industry events.
EQUAL EMPLOYMENT OPPORTUNITY:
Smardt is an equal opportunity employer. We are committed to creating an inclusive workplace and encourage individuals of all backgrounds to apply, including race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, immigration status, or any other characteristic protected by applicable law.
