About Capital One
Capital One Financial Corporation is a major American bank holding company specializing in credit cards, consumer banking, and commercial banking. Founded in 1994, it pioneered the mass marketing of credit cards using data analytics and has grown into one of the largest financial institutions in the U.S., with a significant presence in the UK and Canada.
What You'll Do
- Responsible for planning, directing, and coordinating operations account executives within our Global Payment Network and ensuring support is provided to internal and external partners.
- Develops policies, manages operations, and plans the use of materials and resources.
- Ensuring smooth onboarding, offboarding and ongoing payment network operations for selected network partners in the Asia Pacific region.
- Collaborate with internal stakeholders to devise strategies to motivate Discover network partners to comply with Discover's network policy and, also adopt the latest products offered by Discover network.
- Build working relationships with key operations and technology personnel at key network partners.
- Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.
What we're looking for
- Manages a team including, hiring, performance, and development decisions.
- Directs and coordinates operational activities to provide premier partner support and manage escalations.
- Plans and prepare team schedules and assigns projects, tasks, and assignments.
- Monitors team performance to ensure goals and deadlines are met, company policies are followed, company initiatives are supported.
- Monitors team's adherence to follow documented procedures and controls and raise any foreseen risks and issues to relevant teams for mitigation & resolution
- Develops procedures, assess risks, and deploy controls to mitigate any financial or regulatory risks for any newly designed operational activities.
- Recommend, negotiate, and track incentive plans for network partners to adopt Capital One's products and capabilities
- Flexibility to travel up to 25% of the time.
Basic Qualifications
- Bachelors in Business Administration and Management, Finance, or International or at least 8 years Payments experience, Information Technology, Communications or Marketing
- At least 6 years Payments, Technology, Operations, Customer Service, Marketing, Finance or Communications experience.
Preferred Qualifications
- Post Graduation in business or information technology
- 12+ years of experience in Financial Industry and
- 5+ years in the Cards industry
- 2+ years of experience as a people leader
- Experience of large program management and client management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
