As a Senior Logistics Specialist, you will play a crucial role in our domestic logistics chain. You will prepare critical shipping documentation, optimise routing and rates, support sales, and resolve customer issues-all to ensure that shipments move smoothly, cost-effectively, and on time.
Key Responsibilities
- Documentation & ComplianceGenerate and review airline bills, motor carrier bills of lading (BOL), export/import declarations, NAFTA/USMCA forms, and other domestic paperwork.
Maintain accurate records to meet corporate standards and regulatory requirements.
- Shipment Routing & OptimisationSelect the optimal mode of transport (ground, air, courier) for all U.S. and cross-border Canadian shipments.
Analyse cost-time trade-offs to balance service levels with budget objectives.
- Rate Negotiation & Carrier ManagementNegotiate competitive rates and service agreements with motor carriers, freight forwarders, and couriers (e.g., UPS, DHL, FedEx).
Monitor carrier performance and recommend partnerships that drive cost savings and reliability.
- Brokerage CoordinationLiaise daily with customs brokers to provide import documentation, track entries, and expedite clearance for inbound shipments.
Troubleshoot and resolve brokerage issues to avoid delays or penalties.
- Sales Support & QuotingPartner with domestic sales to gather weight/dimension data, prepare accurate freight quotes, and recommend the most economical carriers.
Empower sales teams with timely shipping insights and potential cost-saving strategies.
- Freight Bill AuditingAudit domestic freight invoices for accuracy, identify billing discrepancies, and liaise with carriers to dispute or adjust charges.
Track audit outcomes and contribute to ongoing cost-control initiatives.
- Customer Service & Issue ResolutionAct as the primary point of contact for client inquiries and shipment status updates.
Investigate service failures or complaints, propose corrective actions, and follow through to client satisfaction.
- Relationship ManagementBuild and maintain strong, trust-based relationships with internal teams and external partners.
Consistently deliver exceptional service to strengthen customer loyalty.
- Other DutiesUndertake special projects and continuous-improvement initiatives as assigned by management.
Skills & Abilities
- Excellent verbal and written communication skills, as well as intuitive listening and problem-solving abilities.
- Proven capacity to work under pressure in fast-paced environments and manage multiple priorities.
- Strong analytical mind with meticulous attention to detail.
- Proficient in TMS/ERP systems and the Microsoft Office suite.
- Client-focused, proactive attitude with a proven record of delivering service excellence.
- Quick learner with excellent memory recall of operational data, rates, and carrier guidelines.
Education & Experience
- Minimum of 3 years experience in freight operations, logistics, or a related field.
- At least 2 years practical experience with motor carriers, freight forwarders, or express couriers.
