Required
Mandatory Skills
Networking - Routing and switching
Supporting Skills
Solarwinds, Cisco Identity Services Engine, Cisco Nexus series, Alcatel OmniSwitch Series, Aruba Clear Pass, Palo Alto Firewall, F5 Load Balancers (LTM , APM, etc), Wireless Technology
Experience Required:
7-10 years (IT & Network )
Certification:
CCNP (minimum), CCIE (preferred)
Role Overview
You will be responsible for leading and managing complex network operations, troubleshooting major incidents, designing enterprise and data center networks, driving network enhancements, and supporting critical Day-2 operations (P2-P3). This role requires strong technical depth, problem-solving skills, and the ability to guide engineers through escalations.
Ideal Candidate Profile Required
- Degree in IT/Computer Engineering or equivalent
- 6-10 years of strong network engineering experience
- Solid hands-on expertise in enterprise & data center network environments
- Strong analytical, troubleshooting, and escalation management capability
- Good understanding of modern SDN/ACI/SD-WAN technologies
- Excellent documentation and communication skills
- CCNP required CCIE preferred
Key Responsibilities
- Diagnose and resolve complex network incidents and underlying infrastructure issues
- Lead problem management and root cause analysis to prevent recurrence
- Manage end-to-end technical issues within defined SLAs
- Perform high-complexity infrastructure configuration and support
- Develop action plans and timelines for network/infrastructure upgrades
- Propose network improvements based on current and future business needs
- Conduct pre-implementation testing for upgrades and changes
- Prepare user guides, SOPs, and training materials
- Troubleshoot using SNMP, Syslog, NetFlow, Wireshark, and other diagnostic tools
- Review network performance and optimize for business outcomes
- Evaluate and approve high-complexity change requests
- Lead recovery and resolution efforts for network downtime
- Manage updates, patches, and maintenance rollouts
- Configure and monitor SDN applications and controllers
- Adjust network-wide traffic flow in response to changing demands
- Establish new SOPs and ensure compliance by engineering teams
- Categorize, document, and implement workarounds for incidents/problems
- Mentor engineers and handle all technical escalations in Day-2 operations
