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Senior L1/L2 Support Engineer

5-8 Years
SGD 6,000 - 7,000 per month
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  • Posted 12 hours ago
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Job Description

  • 5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles
  • Strong AWS and cloud-native application knowledge
  • Experience supporting digital, e-commerce, web, and mobile platforms
  • Good understanding of APIs, microservices, web services, integrations, and authentication
  • Hands-on experience with monitoring/observability tools such as Datadog, New Relic, Dynatrace, AppDynamics, Grafana, or CloudWatch
  • Knowledge of APM, SRE practices, log analysis, and content delivery architecture
  • Experience with Jira Service Management, ServiceNow, or similar ITSM tools
  • Understanding of Incident, Problem, and Change Management
  • Strong troubleshooting and production support skills
  • Able to communicate in Mandarin with Chinese-speaking clients

Ideal candidate: A hands-on technical professional who can quickly troubleshoot production issues, work across teams, and ensure reliable application performance and availability.

Bachelors/ Degree

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About Company

Trinity is a total HR Solution Service Provider, offering best practice Recruitment and HR Solutions in various professional and specialist sectors; Our Expertise is in Specialist and Professional Recruitment with dedicated divisions offering niche capability in areas of TECHNOLOGY, FINANCE and HUMAN RESOURCE.

We specialize in delivering local and cross-border talented and skilled people, enabling workable and user-friendly process and technology solutions to influence performance and productivity for all our clients.

Trinity HR solutions is a Singapore Registered Private Limited Company and holds a Comprehensive License, Licensed by Ministry of Manpower, Singapore (15C7947).

To Empower People and Business Realize their Potential is our mission.

For more Info: www.trinityhrs.com

Job ID: 152969839

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Skills:

Payment GatewaysBashGrafanaDatadogItil CertifiedApplication SupportIncident ManagementAppdynamicsAWSApi GatewayE-Commerce PlatformsDisruption ManagementOperational ManagementLevel 2 SupportDevelop Mobile ApplicationsSLA adherenceOutage Management SystemsProduction SupportDigital ApplicationsEscalation Process

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