(Senior) Key Account Manager

The (Senior) Key Account Manager is responsible for developing and managing strategic customer relationships to achieve business growth and long-term partnership objectives. This role focuses on key client acquisition, relationship management, early project engagement, and contract execution, ensuring customer satisfaction and business profitability.

Key Responsibilities:

An experienced sales professional who is proactive, analytical, and results-oriented — capable of understanding complex customer needs, translating them into actionable sales strategies, and coordinating cross-functional teams to deliver optimal solutions. He / she must demonstrate commercial acumen, professionalism, and resilience in handling high-value clients and long sales cycles.

Key Account Development:

• Identify, acquire, and manage key accounts to expand business opportunities and strengthen market presence.
• Develop customized sales strategies and account plans tailored to major clients.

Customer Relationship Management:

• Build and maintain strong, long-term client relationships through continuous engagement and trust-building.
• Serve as the primary point of contact for key clients, ensuring smooth communication and issue resolution.

Early Project Involvement (UI Influence):

• Engage with customers early in the product or project development phase to influence design, specifications, and decision-making.
• Coordinate with internal technical and product teams to align solutions with customer needs.

Business Negotiation and Quotation Management:

• Lead commercial discussions, negotiate pricing, and ensure competitive yet profitable quotations.
• Collaborate with internal teams to prepare proposals, costings, and sales documentation.

Contract Management:

• Oversee the preparation, review, and execution of sales contracts in compliance with company policies.
• Monitor contract performance and ensure fulfilment of obligations.

Cross-Functional Collaboration:

• Work closely with the Sales, Marketing, and Technical teams to deliver comprehensive customer solutions.
• Provide feedback and market insights to support product strategy and business planning.

Requirements:

• Bachelor's degree or above in Business, Marketing, or related field.
• Minimum 5–8 years of experience in key account management or B2B sales, preferably with exposure to large or strategic clients within the Data Centre or related technology industries.
• Proven track record in client acquisition, contract negotiation, and long-term relationship management.
• Strong commercial acumen and strategic thinking.
• Excellent consultative selling and business development skills.
• Strong customer relationship management and stakeholder engagement capabilities.
• Outstanding negotiation, presentation, and communication skills.
• Ability to analyse market trends and develop effective sales strategies.
• Self-motivated, results-oriented, and capable of working independently.
• Strong problem-solving, planning, and project coordination skills.
• Fluent in English and Mandarin to effectively communicate with English- and Mandarin-speaking customers, partners, and stakeholders.
• Willingness to travel internationally as required.