This role reports to the Head of Account Management and Senior Management.
You will have as below-mentioned main missions to manage the customer relationships in your area.
Customers relationship:
- Ensure fulfilment of performance.
- Monitor contracts compliance and regulatory requirements in area of responsibility.
- Maintain positive relationship with customers.
- Prepare, coordinate, and conduct customers meetings.
- Manage and solve claims by setting up associated corrective plans.
- Ensure customers satisfaction.
- Lobbying to promote OEMServices at VP and C-Level.
- Prospect for business development
- Manage the contract sustainability and provide means to improve it.
Operations monitoring:
- Support, when necessary, suppliers contract writing in conjunction with the Strategic Partnerships.
- Coordinate technical queries from the Customer upon request from the technical department.
- Coordinate and write down operational processes.
- Be part of the bidding process upon request.
- Be part of the definition and set up of internal requirements (warehousing, support in-site within customers facilities).
- Manage and follow up retrofit campaigns in conjunction with the technical department.
- Coordinate logistics flow in conjunction with all the stakeholders (internal, suppliers, customers) in order to reach the goals.
- Report and escalate to the direct and transversal management (GM, CEO, Strategic Partnership, Finance, Sales).
Quality:
- Support our process of continuous improvement with vendors and providers.
- Follow up open quality actions until closure.
Regulation:
- Support our Customs Manager to enforce customs and transport rules.
- Any other ad-hoc duties as assigned.
Autonomy:
- Ability to propose solutions requiring managerial validations and ensure implementation.
- Coordinate project with other departments and directors of departments and report to the management.
Travel:
- Regular travel to be expected between 30%.
Technicity:
- Skills improvement on the tools and be a creative force.
Requirements:
- Bachelor's degree in Engineering / Business / Related Fields.
- Minimum 5 years of relevant and related experience in the Aerospace and Customer Support functions.
- Experience in air / logistics / supply chain management (SCM).
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Ability to prioritize and meet critical deadlines.
- Proficient in Excel.
- Knowledge in SAP, sales and airline operations will be an advantage.
