Responsibilities
- Maintain cleanliness, orderliness, and appearance of premises to ensure an immaculate environment aligned with company brand standards
- Lead daily operations briefings for Housekeeping Attendants to align team on tasks and priorities
- Plan and schedule room cleaning to optimize operational efficiency and guest satisfaction
- Track and record Housekeeping team overtime and incentives to support accurate payroll and motivation
- Monitor and document team attendance including medical leaves, annual leaves, and public holidays for workforce management
- Manage and document housekeeping team performance data to assist in performance reviews and development
- Conduct training sessions on safe use of cleaning chemicals, lifting techniques, and hazard prevention to ensure team safety and compliance
- Manage Pest Control Reports and General Cleaning Rooms records coordinate with Front Office for room blocks as needed
- Track guest preferences and follow up on guest requests with Supervisors to enhance guest experience
- Maintain inventory records for baby cots, extra beds, and loan items to ensure availability and accountability
- Report discard, spoilage, and repair needs to management liaise with vendors for timely follow-ups
- Collaborate closely with team members to ensure smooth daily operations and effective communication
- Prepare rooms according to special requests and company brand standards to meet guest expectations
- Conduct thorough room cleanliness checks before releasing rooms for new arrivals to guarantee quality
- Perform random inspections of guest rooms and public areas to maintain cleanliness and presentation standards
- Inspect Housekeeping Attendants equipment and trolleys daily to ensure proper maintenance and readiness
- Maintain par stock levels of guest supplies, cleaning materials, linen, and uniforms conduct periodic inventory audits
- Oversee housekeeping receiving, stock ordering, and monthly usage monitoring to control inventory costs
- Investigate guest feedback and complaints report findings and corrective actions to management
- Analyze guest feedback trends and implement improvements to enhance service quality and team performance
Preferred competencies and qualifications
- Minimum 2 years experience in a similar housekeeping supervisory role
- Strong attention to detail to achieve high standards of cleanliness and service excellence
- High flexibility and adaptability to manage changing priorities and fast-paced work environment
- Ability to perform effectively under pressure while maintaining quality and team morale
