Level 3 Production Support Developer need to investigate production incidents for root cause fix defects raised in production environment and support development for CRs.
Update Jira, Confluence with change details.
Coordinate with peer developers, Platform team to get solution reviewed, code reviewed.
Coordinate with testing team to ensure defects are addressed on priority.
Participate in daily defect triage meetings, code handover sessions and other Agile ceremonies.
Ensure code merged on regular basis to Git.
Take end-to-end ownership on production defect fixing until released to production.
Guide and manage offshore team.
Interface with the development teams, business teams, Level 2 teams, Shared Services teams and other teams to achieve desired results.
Requirements:
8-10 years of Java-J2EE experience
Proficiency with Java 8, Spring, Spring Boot, Apache Camel, Spring Batch, Git, Maven, DevOps, JUnit, Mockito
Strong hands-on experience in Microservice and Apache Camel (EIP).
Proficiency with SOA, REST/SOAP Web Services, JSON/XML, Apache FreeMarker.
Good knowledge on REST Architecture constraints.
Hands-on experience in REST API implementation, creating, maintaining and versioning APIs.
Design, develop, and maintain code that meets requirements, is high quality, and performs efficiently and effectively to provide a great customer experience.
Write production quality and thoroughly tested code.
A professional with extensive knowledge and experience in using the Splunk platform to analyze data, create reports, and visualize information.
Experience in developing with testing frameworks such as JUnit, Mockito.
Hands-on experience on shell scripts and proficiency in using Linux/bash shell.
Understanding of Continuous Build and Integration methodologies.
Experience in integrating and using wide variety of open-source technologies and cloud services.
Go-getter attitude in getting things done with minimal supervision.
Able to work extended hours and over weekends to support Prod releases / investigation of Incidents.
Respond and participate in major incident responses (24x7).
Experience working in a L3/L2 preferable.
Support SIT and UAT of code or configuration fixes.
Identify and design improvements to the application (e.g. to reduce technical debt).
Escalate and track appropriate problems for software vendors to provide permanent fixes.
Experience working on TeamSite from OpenText and Adobe Enterprise Manager is a plus.
Prepare and test deployment plan, and seek approval for deployment from change control forum.
Provide or contribute to reports on incidents, problems, service requests and application changes.
Note: Banking and financial services experience / working in large implementation is necessary.
