Senior IT Support Specialist

We are looking for a experienced IT Support Specialist to perform the following job scope:

Job Description :

- Provide daily IT operation support to all users and able to communicate well with users.

- Assist users desktop, laptop, printer, mobile phone, Meeting Room VC issues and requests promptly.

- Provide orientation and guidance to users on how to operate new software and IT related devices.

- Able to install and configure software, hardware and functions according to approved specifications and standard.

- To oversee and manage the smooth running of IT systems.

- Troubleshoots and assist systems, network, printers and servers related problems.

- Issues which are not resolved are to escalate to 2nd/3rd level support or liaise with vendors for resolutions.

- Ensure security and privacy of networks and computer systems.

- Maintain and update of IT asset document.

Requirements:

- Minimally ITE/Diploma/Degree in Information Technology or equivalent.

- 2 to 3 years experience in IT Support under corporate environment.

- Good communication skills, Independent and responsible individual.

- Experience in O365 applications usage and troubleshooting and Windows 10/11 operating systems, working knowledge of User & Security Group administration through Active Directory will be an advantage.