Our client is an international law firm, they are looking for a Senior IT Support Specialist to join their Singapore office as the local office support and work together with their regional IT team
Responsibilities
Reporting to Regional IT Manager
- Deliver executive level white glove technical assistance to key internal stakeholders and regional clients
- Diagnose and resolve complex technical incidents across first line, second line, and advanced third line support tiers within established service level agreements
- Oversee site hardware inventory, maintain accurate asset management records, and manage all hardware installations, moves, or changes
- Collaborate seamlessly with global service desk functions and regional IT support teams to maintain uninterrupted operations
- Identify recurring technical trends or systemic issues, escalating critical priority one and priority two incidents promptly
- Manage assigned project deliverables, take ownership of personal workload, and present key project milestones during team meetings
- Partner with internal IT trainers to pinpoint user learning needs and improve software adoption
- Undertake occasional travel, out of hours support, and additional ad hoc operational projects as required
Requirements
- Bachelor's degree in information technology, Computer Science, or a relevant field
- Minimum of 5 years of IT support experience within a professional services/ Law firms
- Proven track record of providing high touch white glove support to senior leadership
- Extensive hands-on experience troubleshooting Windows and iOS devices, including desktop systems, tablets, and mobile hardware
- Advanced working knowledge of Microsoft Office 365 enterprise tools
- Hands-on support experience with specialized legal application suites such as iManage
- Strong experience serving as the primary or sole onsite technical support specialist
- Exceptional written and verbal communication skills in English
- Candidate must be eligible to work in Singapore
How to apply
If you are interested in discussing this role further, please apply for the position or contact Lauren Cho at [Confidential Information] (Job Code - LC/80770)
If you require any adjustments, accommodation, or additional support during the recruitment process, please do not hesitate to let us know. Click here to learn more about our commitments to accessible recruitment.
Please note that only short-listed candidates will be contacted.
Privacy policy
Personal data collected will be used for recruitment purposes only. By applying for this position, you consent to the collection, use, and disclosure of your personal data to Elliott Scott HR Recruitment Ltd. and all relevant third parties for the purpose of processing your application. Your personal data will be processed in accordance with our Privacy Policy.
