Senior IT Support Engineer

Description

We are seeking a highly skilled Senior IT Support Engineer to join our team in Southeast Asia. The ideal candidate will have extensive experience in providing technical support, managing IT infrastructure, and leading junior support staff in troubleshooting complex issues.

Contract duration: 31st Aug - 9th Oct

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Manage and resolve escalated technical issues from junior support staff.
• Install, configure, and maintain IT systems and infrastructure.
• Perform regular system monitoring and maintenance to ensure optimal performance.
• Document technical issues, resolutions, and system changes in a clear and concise manner.
• Assist in the development and implementation of IT policies and procedures.
• Conduct training sessions for staff on new technologies and systems.

Skills and Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 5-8 years of experience in IT support or a related field.
• Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols.
• Proficient in troubleshooting hardware and software issues across various platforms.
• Experience with remote support tools and ticketing systems.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus.

If you are eager to contribute your IT skills to a respected company in the relevant sector, we encourage you to apply today!

Contact: Lily Tran (Lic No: R24123492/ EA no:18S9099)

Phone number: +65 64169807