Responsibilities:
- Troubleshooting: Perform software and hardware troubleshooting, accurately log issues for level 2 support if necassary.
- Technical Support: Provide technical support via phone, chat, ticketing system, and in person.
- Maintenance Tasks: Perform maintenance tasks including hardware maintenance and software housekeeping.
- Training: Provide training for end-users on system usage and best practices.
- On-site Support: Willing to travel on-site within Singapore to provide support to clients.
Requirements:
- Education: ITE / Diploma in Engineering or Information Technology preferred but not essential. Fresh graduates are welcome training will be provided.
- Preferred Experience: Prior experience in support roles such as IT support, network engineer or customer-facing roles will be an advantage.
- Experience in configuring or designing Jira ticketing system workflows will be an advantage.
- Language Skills: Fluent in English and Mandarin.
.We regret that only shortlisted candidates will be notified.
