Responsibilities:
- Serve as a subject matter expert for IT operations staff, sharing knowledge and best practices to foster professional development and growth.
- Oversee the daily operation and maintenance of IT systems, including servers, networks, and applications, ensuring high availability and reliability.
- Collaborate with internal and external parties to support IT projects and initiatives, contributing to technical requirements, planning, and executing system upgrades, migrations, and deployments.
- Respond to and resolve escalated IT issues and incidents, serving as a key point of contact for technical support and troubleshooting.
- Analyse IT operations metrics and KPIs, preparing reports and presentations for management to track performance and identify areas for improvement.
- Monitor IT system performance and security, proactively identifying and addressing issues to minimize downtime and prevent data breaches.
- Conduct regular audits and assessments of IT infrastructure and processes, identifying areas for improvement and implementing solutions.
- Provide guidance, support, and training to mentor junior team members. Assist in developing and implementing IT operational policies, procedures, and standards to ensure compliance with best practices.
- Develop and maintain documentation for IT systems, configurations, and procedures, ensuring accuracy and accessibility for team members.
- Coordinate with the business and finance teams, overseeing budget calculations and purchase-related matters.
Requirements:
- Bachelor's degree in information systems, Computer Science, Engineering or equivalent
- At least 3 years of experience in operations or project management within the ICT industry.
- Experienced in implementing Windows servers and supporting Windows server provisioning, including WSUS, SCCM, GPO, security patching, and hardening tasks.
- Experience with incident management.
- Experience in cloud provisioning for AWS and Azure, with a background in server migration from on-premise to cloud environments.
- Familiar with system administration tasks and competent in operating systems.
- Good to have the technical knowledge of IT infrastructure, including networking technologies, is a plus: ITILv4, Service Now, AWS, Azure, Cisco, HP, Dell, Fortinet, Palo Alto, SolarWinds
- Ability to manage and collaborate effectively with outsourcing vendors.
To apply, please visit www.gmprecruit.com and search for Job Reference: L79XVWRX
To learn more about this opportunity, please contact Yingying at
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.
