Leads functional support for Dynamics 365 F&O (Finance, SCM, Procurement), owning root-cause analysis and managing technical resolutions with external partners.
Designs and architects complex Power Apps and Power Automate workflows, focusing on enterprise-wide process digitization and governance.
Owns the health and scaling of Windows Server environments, Azure, and M365, ensuring high availability and advanced identity management.
Leads security hardening, vulnerability responses, and rigorous IT audits to ensure full adherence to corporate security policies.
Translates complex business needs into technical specifications and leads the entire UAT process, from test planning to final validation.
Oversee critical infrastructure including firewalls, VPNs, network connectivity, and specialized hardware systems (CCTV, printers).
Serves as the senior point of contact for complex hardware/software incidents, resolving Level 2-3 issues that junior staff cannot.
Leads engagement with external vendors for infrastructure upgrades, contract reviews, and large-scale preventive maintenance projects.
Manages the full lifecycle of IT assets, including strategic procurement, budget-conscious licensing, and comprehensive inventory audits.
Develops and improve standard operating procedures (SOPs) and system documentation to ensure operational consistency and knowledge retention.
Coaches staff on M365 and ERP features and conducts technical knowledge-sharing to elevate the team's overall capability.
Leads critical business support activities, such as month-end closing and system cutovers, ensuring zero-to-minimal impact on business operations.
Job Requirements
Degree holder in Information Technology or related fields
Min 5 years hand-on working experience in end-user support (hardware & software) environment
Knowledge of managing and configuring cloud services such as Azure AD, Office 365 services, Exchange services, Dynamics 365 and endpoint services
Proven experience in building and deploying Power Apps (Canvas and Model-driven) and creating complex workflows in Power Automate
Excellent troubleshooting skill, and setup experience in computer hardware
