Senior HR Operations Representative

About this role:

Wells Fargo is seeking a Senior Human Resources Operations Representative based in Singapore to join the International HR Operations Team. This pivotal role focuses on delivering excellence across the employee lifecycle. We are looking for a professional with strong HR operations experience and a passion for continuous improvement. The ideal candidate will have a proven track record of driving efficiencies, solving complex problems, and taking initiative to enhance processes and employee experience. If you thrive in a dynamic environment, enjoy learning, and have an eye for operational excellence, this is the opportunity for you.

In this role, you will:

• Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service
• Manage daily operational activities, including but not limited to: job changes, new hire and termination process, leave of absence, requests for employee data, and document management
• Monitor and track information including probations, fixed-term contracts, visa expiration, and flexible working agreements
• Resolution of escalated issues using system knowledge and engagement with relevant teams
• Customer-focused: following up with managers to ensure completion of activities within required timeline
• Partner with the Global Mobility team with expatriate relocation administration and system updates
• Liaise with the payroll team to ensure all payment and amendments run smoothly and on time
• Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind
• Procedure review and documentation
• Supporting a variety of HR projects or initiatives

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proven experience in Workday and ServiceNow is essential
• Demonstrated experience in a HR operational role within a highly matrixed and fast-paced organisation
• Understanding of records management and retention

Desired Qualifications:

• An understanding of employment law across APAC locations
• Experience working in financial services industry preferred
• Experience working with outsourced teams
• Proficient in MS office with advanced Excel skills an advantage
• Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
• Excellent attention to detail, with a logical approach to work
• Risk and controls mindset
• Positive attitude with a can-do approach.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.