Senior HR & Operations Manager Recruitment & Staffing Agency

About company

Avensys Consulting is a leading IT consulting and recruitment firm headquartered in Singapore, with a global presence across Asia, the Middle East, the UK, and Australia. Since 2007, Avensys has delivered cutting-edge, technology-enabled business solutions, including Microsoft platforms, AI & Analytics, Robotic Process Automation (RPA), Cybersecurity, ERP, CRM, and Cloud solutions, alongside comprehensive talent acquisition services.

With offices in Singapore, Malaysia, Indonesia, Thailand, Vietnam, the Philippines, India, Australia, Saudi Arabia, the UAE, and the UK, Avensys serves a diverse client base and is committed to delivering innovation, integrity, and value-driven solutions.

Job Description

We are looking for an experienced and proactive Operations Manager to oversee and optimize our day-to-day business operations across recruitment, HR, and workforce management functions. The ideal candidate will ensure seamless execution of operational processes, maintain compliance with company policies and employment regulations, drive operational excellence, and support business growth through effective collaboration with recruitment, HR, finance, payroll, and client servicing teams.

The role requires a strong focus on process improvement, stakeholder management, regional operations, and delivering a high-quality employee and client experience.

Location: Singapore (Ubi Avenue 3)

Work Arrangement: Hybrid

Key Responsibilities

Operations Management

• Oversee day-to-day operational activities across recruitment, HR, and workforce management functions.
• Ensure smooth execution of employee lifecycle processes, including onboarding, employee changes, contract renewals, and offboarding.
• Support operational activities for both internal employees and external consultants across regional markets.
• Drive operational excellence through standardized processes, documentation, and continuous improvement initiatives.

Recruitment Operations

• Support recruitment teams by ensuring efficient operational processes throughout the hiring lifecycle.
• Manage recruitment documentation, employment contracts, background verification, and onboarding activities.
• Ensure proper utilization, maintenance, and continuous improvement of ATS, CRM, and recruitment systems.

Process & Compliance

• Ensure compliance with company policies, client requirements, employment legislation, and internal governance standards.
• Maintain accurate employee records, recruitment documentation, contracts, and operational data.
• Conduct regular operational audits and implement corrective and preventive actions where necessary.
• Develop and maintain SOPs, operational guidelines, and process documentation.

Payroll & Employee Administration

• Coordinate payroll validation with Finance and external payroll providers to ensure timely and accurate salary processing.
• Support employee benefits administration, insurance, statutory requirements, and employee records management.
• Ensure HR and operational data accuracy across all systems.

Client & Stakeholder Management

• Partner with recruitment consultants, account managers, HR, Finance, payroll vendors, and senior leadership to support business operations.
• Resolve operational issues affecting clients, candidates, and internal stakeholders in a timely and professional manner.
• Ensure high service standards throughout the employee and client lifecycle.

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations Management, or a related discipline.
• Minimum 8 years of experience in Operations, preferably within the recruitment, staffing, HR consulting, or professional services industry.
• Proven experience managing recruitment operations, HR operations, and back-office functions.
• Strong understanding of recruitment workflows, employee lifecycle management, onboarding, payroll coordination, and compliance.
• Experience working with ATS, CRM, HRMS, and Microsoft Office applications (Excel, Word, PowerPoint).
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Ability to manage multiple priorities and drive operational improvements in a fast-paced environment.

WHAT'S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online.

Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Nitesh

Talent Acquisition Lead

Avensys Consulting Pte Ltd

EA License: 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys privacy policy.