Create positive and memorable guests experiences within the hotel lobby and reception area.
Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
Maintains comprehensive and accurate knowledge of guests arrivals, events, amenities, outlets, and general information.
Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
Approach any additional tasks assigned by superiors diligently and professionally.
Requirements:
Minimum completion of PSLE or its equivalent.
Able to work rotating shifts, weekends and Public Holidays.
Positive attitude with an outgoing personality and good communication skills.
