Custom Field 3: 17011
Senior / Guest Service Assistant (Orchard Cluster)
Responsibilities
- Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests complaints, requests and inquiries.
- Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests arrival and departure.
- Establish contacts with house guests/ long-staying guests and offer assistance when needed.
- Conduct courtesy calls to guests.
- Stay well-versed and updated on all tourist-related information.
- Maintain and manage stock of promotional materials for daily operations.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
- Friendly and service-oriented, with good communication and interpersonal skills.
- Team player who can work closely with Front Office and other hotel departments.
- Neat and professional appearance with a positive work attitude.
- Willing to work rotating shifts, weekends, and public holidays.
