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Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights
.
About Y
ouWe are seeking a detail-oriented and technically proficient Senior Field Expert to join our team. As a Senior Field Expert, you will be a key technical authority supporting Otis operations in Singapore, playing a critical role in ensuring the performance, reliability, and safety of our elevator systems. Acting as an escalation point for complex technical issues, you will combine deep hands-on expertise with strong collaboration across field teams, engineering, and product suppor
t.
Key Responsibilit
- iesProvide specialized technical support for Otis elevator systems, including Gen2, SkyRise, and CompassPlus technologi
- es.Assist field technicians with fault diagnosis, troubleshooting, and corrective actio
- ns.Support commissioning and testing of new Otis installations and modernization projec
- ts.Collaborate with Otis engineering and product support teams for escalated issu
- es.Maintain detailed records of service cases, technical reports, and root cause analys
- es.Conduct technical training for service teams on Otis systems, software tools (e.g., eService, REM), and safety protoco
- ls.Ensure compliance with Otis standards, local regulations, and international codes (e.g., EN 81, ASME A17.
- 1).Participate in remote diagnostics and predictive maintenance initiatives using Otis monitoring platfor
- ms.Provide feedback to improve product performance and service process
- es.Provide remote support for field technicia
ns.
Requirem
- entsDiploma/Degree in Electrical, Mechanical, or Mechatronics Engineer
- ing.Minimum 3-5 years of experience working with Otis elevator syst
- ems.Strong understanding of Otis control systems, drives, and safety mechani
- sms.Familiarity with Otis diagnostic tools and software platfo
- rms.Excellent problem-solving and analytical ski
- lls.Strong communication and customer service orientat
- ion.Ability to interpret Otis technical documentation and wiring diagr
- ams.Willingness to travel and support field operations as needed, including weekends as and when requi
red.
What's In it For Me / Ben
- efitsYou will receive a long-term employment contract with the world market leader in a crisis-proof indu
- stry.We offer you remuneration in accordance with local stand
- ards.We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any
- timeWe support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both asp
ects.
Apply today to join us and build what's
next!
