To oversee development, implementation and constant improvement of the Volunteer Management (VM) structure, process and centre compliance in MWS.
Job Responsibilities
- Support the development, implementation and constant improvement of the Volunteer Management (VM) structure and process and centre compliance.
- Responsible for implementing overall VM strategy and plan which include:
- Giving input on volunteering programmes and community outreach projects in discussion/collaboration with MWS centres and other stakeholders (churches, corporates, schools)
- Supporting the development of relevant training content as well as trainers to equip volunteers to perform their job roles
- Establishing and leveraging on volunteer relationships to develop deeper and more sustainable partnerships for MWS
- Managing the volunteer database and generate insights and recommendations from volunteering data
- Conducting regular volunteer needs assessments
- Managing communications and mobilisation of volunteers according to needs on the ground
- Assisting on the development of appreciation incentives and events for volunteers
- Enlarging base of corporate volunteering partnerships
- Identify publicity needs for volunteer campaigns and support development of publicity materials required to highlight MWS volunteering needs and opportunities.
- Manage volunteer relationships which includes managing new volunteer signups, developing and tracking engagement plans.
- Work with MWS volunteer leads towards the sharing and adoption of agreed programmes, standards and guidelines.
- Ensure that all centres comply with volunteer management SOPs and implement risk management procedures
- As a team player, help achieve set fundraising targets through planning and implementation of assigned donors and campaigns
- The role requires close collaborations with MWS network of centres and entails working and meeting cross-centre teams on a regular basis.
The role requires close collaborations with MWS network of centres and entails working and meeting cross-centre teams regularly.
Job Requirements
- Degree Holder in relevant qualifications.
- Minimum of 1-3 years work experience in project/event management, training and programme development (for senior role – 3 to 5 years of working experience)
- Experience in volunteer management in the social service industry is advantageous
- Strong in writing, communicating in English and conversant in a 2nd language
- Comfortable with making presentations and public speaking
