Senior Executive, Training Operations

Role Overview

We are seeking a highly organised and detail-oriented Training Operations professional to support the end-to-end delivery of training programmes. This role will focus on operational execution, administrative coordination, and compliance alignment with the SkillsFuture Singapore (SSG) framework and funding requirements.

The ideal candidate has prior experience in a training academy, Adult Training Organisation (ATO), Institute of Higher Learning (IHL), or corporate learning environment, and is familiar with SkillsFuture processes, including programme administration, and funding claims.

Key Responsibilities

1. Training Operations & Delivery

• Coordinate end-to-end training (pre, during, post)
• Manage scheduling, trainers, and logistics (F2F & virtual)
• Ensure smooth programme delivery per SOPs

2. Administration & Documentation

• Maintain training records (attendance, assessments, feedback)
• Prepare materials and documentation
• Handle certification, reporting, and audit filing

3. SkillsFuture & Compliance

• Ensure SSG/SkillsFuture compliance
• Manage grant submissions and claims
• Support system updates (TPGateway, CRM, LMS) and audits

4. Stakeholder Coordination

• Serve as main contact for participants
• Liaise with internal teams and support client engagements

5. Continuous Improvement

• Improve processes and SOPs
• Track and report KPIs (attendance, completion, feedback)

Requirements

Experience

- Minimum 5 years of experience in training operations, learning administration, or academy management

- Prior experience in an SSG-funded training environment / ATO / PEI / IHL is highly preferred

- Hands-on experience with SkillsFuture frameworks and compliance processes

Technical Knowledge

Familiarity with:

- SkillsFuture / SSG funding requirements and audit processes

- Training management systems (LMS, CRM, TPGateway)

-Adult learning operations and programme lifecycle

- Highly Proficient in Microsoft Office (Excel, PowerPoint, Words)

Advantageous Attributes

- Experience supporting operations for corporate training, public runs or Academic Affairs