The Senior Executive (Training) supports the effective delivery of both the professional and community training programmes by overseeing end-to-end training administrative operations. This role ensures that WSQ and SSG-funded courses, as well as community suicide prevention programmes are administered accurately, efficiently, and in compliance with regulatory requirements.
The incumbent plays a key role in ensuring a positive learner experience, maintaining training quality standards, and supporting the Academy's mission to build suicide prevention capability across professionals, volunteers, and the community. He/ She also supports the team of internal or Adjunct Trainers to deliver the training programmes.
Duties and Responsibilities:
1. Training Administration and Operations
- Coordinate end-to-end logistics for community and professional training programmes.
- Oversee smooth class administration ie enquiries, registration process, withdrawals, learners e-learning on LMS, attendance tracking, and post-training follow-up.
- Manage scheduling, venue booking and set up, manpower allocation, and training materials preparation, refreshments.
- Adherence to training-related budgeting, expense tracking, procurement and payment procedures.
2. Stakeholder Engagement
- Serves as key point of contact for learners, organisations and community partners on training-related matters.
- Liaise with trainers, facilitators, clients and participants to ensure smooth training operations.
- Support assignment of facilitators strategically based on participant profiles and training needs.
- Provide timely communication, logistical support, and post-session feedback to trainers and facilitators, as needed.
3. Quality Assurance & Compliance
- Administer WSQ/ SSG-funded/ AIC-funded courses in accordance with Skillsfuture Singapore (SSG) requirements and internal SOPs.
- Maintain accurate records and documentation in the Training & Learning Management System (TLMS) and Agency sharepoint.
- Maintain up-to-date knowledge of funding guidelines and SSG requirements for operational compliance and audit readiness.
- Maintain adherence with internal finance process, external audit requirements and data protection standards.
4. Process Management/Improvement
- Work with Manager to review and refine workflows and SOPs for greater efficiency.
- Lead or contribute to digitisation or system enhancements of administrative tasks.
- Generate reports and insights for programme evaluation and funder reporting.
- Document and share best practices to build team capacity.
5. Team and Cross-functional Collaboration
- Work closely with other departments of the Agency to ensure smooth delivery of the training programmes.
- Provide guidance and support to junior executives or staff (where applicable).
- Support other agency-related projects as recommended by the Manager or Deputy Director.
Educational Qualification:
Degree in Business Administration, Project Management or related discipline
Relevant Experience:
- Minimum 2 years of experience in programme or training administration
- Strong proficiency in MS Office, O365, Zoom, Teams
Behaviour Traits & Attitude:
- Excellent coordination and communication skills
- Detail-oriented and proactive
- Good interpersonal skills to engage multiple stakeholders
- Problem-solving skills
- Approachable and patient
