The Senior Executive / Assistant Manager - Integrated Community Care Provider (ICCP) (Contract) will serve as the administrative Point of Contact (POC) for a sub-regional ICCP network, supporting all partner organizations to effectively collaborate and meet Phase 1 implementation deliverables. This role requires strong coordination skills, excellent communication abilities, and a passion for improving senior care through multi-agency collaboration.
RESPONSIBILITIES
Partnership Development & Coordination (40%)
- Organize and facilitate regular meetings among ICCP partners to build relationships and establish collaborative workflows
- Support partner organizations in developing shared goals, defining roles, and establishing communication protocols
- Maintain an updated partner directory with key contacts and service information
- Facilitate consensus-building among partners for major decisions affecting the sub-region
- Assist in the creation and implementation of sub-regional referral workflows
- Document and circulate meeting minutes, action items, and follow-up communications
Administrative Support (30%)
- Serve as the main administrative contact point between partner organizations and AIC/MOH
- Coordinate and compile quarterly progress reports for submission to AIC
- Track and report on key monitoring indicators
- Process and submit funding claims according to established guidelines
- Maintain organized documentation related to ICCP implementation
Program & Calendar Management (20%)
- Coordinate the collection and compilation of schedules from all AACs in the sub-region
- Develop and maintain a shared sub-regional calendar of activities
- Support the design and implementation of joint programs between partner organizations
- Track participation metrics for shared activities and joint programs
- Help identify opportunities for collaboration based on partners strengths and seniors needs
Stakeholder Engagement (10%)
- Support partner organizations in creating consistent messaging about services for seniors
- Assist in identifying and engaging with potential community partners beyond the ICCP network
- Participate in AIC-organized training or briefing sessions relevant to ICCP implementation
- Share best practices and lessons learned with ICCP network organizations
QUALIFICATIONS, COMPETENCIES & EXPERIENCE
- Bachelor's degree in healthcare management, social services, public administration, or related field
- At least 3+ years of experience in community care, healthcare administration, or social service coordination, good understanding of senior care service landscape and related programs in Singapore
- Strong problem solving and conflict resolution skills, adaptable and resilient
- Strong organizational and project management skills with attention to detail
- Excellent interpersonal and communication skills with the ability to partner and build relationships, and work effectively across multiple agencies/organizations
