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Senior Executive, Operations

3-5 Years
  • Posted 6 months ago
  • Be among the first 10 applicants

Job Description

Job Duties:

  • Manage and optimize soft services operations, including housekeeping, pest control, landscaping, and waste management, to ensure regulatory compliance and maintain high operational standards.
  • Oversee outsourced housekeeping and pest control operations to ensure adherence to specifications, safety standards, and quality requirements.
  • Supervise landscaping initiatives to improve the aesthetic appeal of the shopping mall.
  • Develop and manage general and food waste disposal procedures in compliance with environmental regulations.
  • Optimize waste segregation, recycling, and disposal systems to enhance sustainability.
  • Respond promptly to tenant enquiries, complaints, and service requests related to housekeeping, pest control, landscaping and waste management operations.
  • Collaborate with the technical team for building repairs and maintenance.
  • Manage procurement / Invitation to Quote (ITQ) processes for soft services, including preparing scope of work, issuing ITQ documents, evaluating submissions, awarding contracts and reviewing vendor performance.
  • Plan and execute approved capex and ad hoc repair or replacement works.
  • Drive initiatives to optimize water consumption and ensure alignment with established sustainability goals.
  • Maintain proper inventory and maintenance records.
  • Monitor and evaluate housekeeping and pest control performance metrics (e.g., cleanliness audit scores, pest sighting frequency, response times) to identify patterns and areas for improvement.
  • Prepare timely and accurate management reports and presentation materials.
  • Manage purchase orders (POs) and monitor budget utilization for assigned services. Liaise with Finance to ensure accurate processing and timely vendor payments within approved budgets.
  • Foster a customer centric culture and drive operational excellence within the Operations team.
  • Perform related duties as assigned by your manager.

Requirements:

Education

  • Diploma or Degree in Facility Management, Environmental Science or related discipline.
  • ECO & WEMP certifications preferred

Experience

  • Minimum 3 years of relevant experience in a commercial building or shopping mall environment.
  • Prior experience in managing the full Invitation to Quote (ITQ) process.
  • Prior experience in supervising outsourced soft services providers.

Skills

  • Knowledge of sustainability practices and regulatory compliance.
  • Good working knowledge of facility management systems, and MS Office applications (e.g. MS Word, Excel and Powerpoint).
  • Strong organizational and vendor management skills.
  • Excellent communication skills for interaction with tenants, vendors, and internal teams.
  • Excellent interpersonal skills and ability to interact with stakeholders at all levels.

Attributes

  • Passionate about facilities management.
  • Proactive, results-driven, and able to work under pressure and tight deadlines.
  • Able to work independently and as part of a team.
  • Willing to be hands-on in performing site checks.
  • Willing and able to respond promptly to maintenance emergencies after office hours.

More Info

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About Company

Job ID: 141050349

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