The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers.
As part of the team dedicated to managing IncomeShield (IS) claim assessment, you will report to our IncomeShield Claims Manager.
Key responsibilities include:
- Demonstrate thorough understanding of IS technical claims assessment and processes
- Ensure accurate and timely assessment of IS claims within the required service standards
- Handle claim enquiries, service recovery, complaints, appeals and other customer care matters
- Manage key stakeholders such as intermediaries, hospitals, underwriting team etc.
- Participate in operation efficiency and A.I. driven projects to bring efficiency
- Manage other ad-hoc projects as assigned from time to time
Qualifications
- Degree or Diploma in any discipline with at least 2-3 years of relevant Integrated Shield claims assessment experience
- Strong policy language skills enabling accurate and consistent policy wording interpretation
- Strong analytical, written and communication skills
- Meticulous with a keen eye for details
- Customer centric
- Ability to work under pressure and manage deadlines
- Team player and self-motivated
