Senior Executive, Import & Export

We are looking for a Senior Executive, Import & Export to manage end-to-end import/export operations and ensure smooth, compliant, and timely delivery of goods to support retail operations.

This role plays a key part in ensuring shipment execution, regulatory compliance, and alignment with store replenishment and promotional timelines.

Key Responsibilities

• Manage day-to-day import & export operations including shipping schedules, documentation preparation, and customs clearance
• Ensure accuracy and completeness of shipping documentation (BL, invoice, packing list, COA, etc.)
• Coordinate closely with Merchandising, Demand Planning, Replenishment, and DC teams to align inbound shipments with business needs
• Track shipment status and proactively resolve delays or operational issues
• Liaise with international suppliers, freight forwarders, and customs agents to ensure smooth clearance and delivery
• Support compliance requirements with relevant authorities (MITI, Customs, MAQIS, SIRIM, FAMA, etc.)
• Maintain database for HS codes, duty rates, landed cost components, and regulatory updates
• Prepare operational and compliance reports on a timely basis
• Drive continuous improvement initiatives within import/export processes

Key Success Measures (KPIs)

• On-time shipment documentation submission 98%
• Customs clearance within 48 hours
• Documentation accuracy 99%
• Zero regulatory non-compliance incidents
• Shipment issue resolution within 3 working days
• Timely weekly/monthly reporting
• Minimum 2 process improvement initiatives implemented annually

Requirements

• Bachelor's Degree in Logistics, Supply Chain, Business or related field
• Minimum 5–7 years experience in import/export or logistics operations, preferably in retail or FMCG environment
• Strong knowledge of customs procedures, trade compliance, and shipping documentation
• Experience dealing with government regulatory bodies and freight forwarders
• Strong coordination, problem-solving, and stakeholder management skills
• Able to work in a fast-paced operational environment