Senior Executive I, Programme & Clinic - Vaping Cessation Clinic (1 year contract)

HPB Health Promotion Board

Singapore

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Posted 12 hours ago
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Job Description

[What the role is]

Looking for a job that actually makes a difference
Join us at the Forefront of Shaping Healthier Lives

Overview
The Health Promotion Board's vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you're passionate about creating boundary-pushing work that drives behavioral change.

[What you will be working on]

Position Overview

The Health Promotion Board is seeking a dedicated Senior Executive I to support the daily operations of our counselling clinic for vaping cessation whilst providing comprehensive programme management support. This roleinvolvesproviding administrative and operational supportto ensure smooth operations.

Key Responsibilities

1)Clinic Support

Maintainappointmentreschedulingrecords

Handle patient enquiries and provide information about clinic services

Maintain patient documentation and ensure proper filing systems

Assistwithdaily backup ofattendee listingand record

Extract and shareclinicdataon weekly basis

Collect and compile operational dataforperformance monitoringasrequired

Support quality improvement initiatives through comprehensive data collection and analysis

Manageclinicmailboxandaddressenquiries

Maintainaccuraterecords of allcommunicationinteractions forclinic

Maintain professional communication standardsto allenquiries

Provide backup support for various clinic functions as needed

Any other administrative work that may berequiredto supportclinicoperations

2)Programme Support

Process validation test applications andmaintaintest appointment scheduling

Conduct virtual validation test and verify validation test results

Process incentive disbursements to participants
Update andmaintainparticipant database and programme touchpoint locations asrequired

Coordinate distribution of programme collaterals and materials

Track logistic flow of inventory movement between vendors and storage facilities

Monitor stock levels and coordinate replenishment as needed

Extract and shareprogramme dataon weekly basis

Collect and compileprogrammeoperational dataforperformance monitoringasrequired

Manage shared mailbox and address member of public queries

Maintainaccuraterecords of all participant interactions for programme

Handle basic enquiries independently and escalate complex issues to senior officersin accordance withservice level agreements

Maintain professional communication standards to all enquiries

[What we are looking for]

Skills & Competencies

Excellent customer service, communication, and data reporting skills
Strong time management abilities and capacity to handle multiple concurrent tasks
Proficient knowledge of Microsoft programmes (Excel, PowerPoint, Word, Outlook)
Meticulous attention to detail and comfortable working with numerical data
Comfortable with IT systems and ability to learn new software platforms quickly
Strong organisational skills with ability to manage competing priorities
Professional demeanour and ability to maintain strict confidentiality

Working Arrangements