Key Responsibilities
1. Operations Management
- Oversee daily clinic or department operations to ensure smooth patient flow and service efficiency.
- Monitor appointment scheduling, patient wait times, and manpower allocation.
- Coordinate with clinical, nursing, and administrative teams to resolve operational issues.
- Implement initiatives to improve productivity, patient experience, and service quality.
2. Performance & Quality Improvement
- Track and analyze operational KPIs such as patient volume, turnaround time, and resource utilization.
- Support audits, accreditation, and compliance with healthcare standards (e.g., MOH, JCI).
- Drive continuous improvement projects using Lean or other quality tools.
3. Administrative & Financial Support
- Manage budgeting, purchasing, and cost control within assigned units.
- Prepare operational reports and performance dashboards for management review.
- Assist in resource planning, procurement of equipment, and contract/vendor management.
4. Stakeholder & Staff Management
- Supervise and guide operations staff, ensuring adequate training and adherence to SOPs.
- Liaise with doctors, nurses, allied health professionals, and corporate departments (HR, IT, Finance).
- Handle feedback or service recovery for patient and staff concerns.
5. Project & Change Management
- Participate in or lead projects such as clinic renovations, system rollouts, and workflow redesign.
- Support digital transformation initiatives (e.g., electronic medical records, automation tools).
- Prepare presentations or reports for management committees or review boards.
Qualifications & Skills
- Bachelor's degree in Healthcare Administration, Business, or related field.
- 3-5 years experience in healthcare operations, preferably in a hospital or specialist clinic.
- Strong analytical, communication, and coordination skills.
If you are interested in exploring this role or other current openings in the market, kindly email me at [Confidential Information] with your resume.
We regret to inform that only shortlisted candidates will be notified.
Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599
Recruit Express Pte Ltd Company Reg. No. 199601303W
