The Senior Executive is responsible for supervising front-of-house teams, maintaining service standards, and ensuring an elevated guest dining experience. You'll play a key role in supporting team development, operational efficiency, and delivering high-quality food and beverage service. The outlet would be in a cafe setting focusing on coffee making and takeaway concept.
Job Responsibilities:
- Supervise, coach, and train team members to uphold service standards and perform suggestive selling techniques.
- Provide excellent guest engagement while serving food and beverages.
- Assist in the development and curation of the wine list, including wine pairing, recommendation, and decanting.
- Operate cash registers, handle daily transactions, and ensure accurate records.
- Support operational efficiency by monitoring service flow, stock replenishment, and cleanliness of service areas.
- Address guest enquiries and service-related issues professionally to ensure satisfaction.
- Participate in daily briefings and training sessions to ensure consistent service delivery.
Job Requirements:
- Diploma in Food & Beverage, Hospitality Management, or a related field.
- Prior handson experience preparing coffee and doing barista tasks is an advantage.
- Possession of WSET certification or equivalent is an advantage.
- Preferably a minimum of 5 years of experience in hospitality environments, preferably in reputable restaurants.
- Prior supervisory or team-leading experience is preferred.
- Proficient in Microsoft Office applications.
- Good interpersonal, communication, and supervisory skills.
- Strong kitchen leadership and manpower management capability.
- Proficiency in POS systems, cash handling, and basic operational tasks.
- High-volume operational management expertise.
- Effective problem-solving and decision-making skills.
- Strong organisational and time management abilities.
- Ability to perform under pressure in a fast-paced environment.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
- Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
