Senior Executive / Executive (Programme Management and Operational Support)

Main Duties and Responsibilities

Programme Management

• Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.

• Ensure course materials are made available in a timely manner.

• Provide prompt and accurate information and updates to students and relevant stakeholders.

• Supporting Lecturers on admin matters.

• Ensure valid FPS for all current students.

• Release of Examination information to current students.

• Monitor validity of student pass for international students.

• Programme resource planning (Programme Schedules / Classroom Allocation).

Student Services

• Organize and conduct orientation for new students.

• Prepare and disseminate confirmed start classes / start term information.

• Work closely with Country Managers to resolve student issues.

• Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.

• Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.

• Conduct regular class visits to understand student's needs engagement with parents / guardians to update on students progress.

• Conduct module evaluation focus groups student surveys.

• Support student on student portal, LMS and any other student support management system.

Data Management

• Update and maintain student data in PSB Academy's proprietary data management system.

Finance

• Monitor student payment of course fees.

• Process student refunds.

Exams

• Liaise with Exam Centre for main and re exams (if applicable).

• Prepare examination nominal roll for Exam Centre.

Events Support

• Assist Reporting Officer in the running of events.

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Diploma/ Degree In any discipline.

• Prior experience in Private / Education Industry will be an added advantage.

• Meticulous and self-motivated with strong organisation skills.

• Possess good time management and administration skills.

• Able to work individually and as a team player with customer-oriented mindset and good communication skills.

• Able to work under pressure in fast-paced work environment.

• Proficient in Microsoft Office applications.

• May be required to work occasional evenings and weekends.