Senior Executive / Executive (Planning & Programme Management)

1. Programme Planning & Scheduling

• Prepare Overall Schedule based on programme information and input from Schools.

• Plan and schedule timetables with scheduling system (Syllabus Plus) and release timetables within the given timeframe.

• Work with Heads of Schools to schedule assignments to academics (Full Time/Associates) and to ensure full-time academics are prioritized and optimally assigned to teaching assignments.

• Provide accurate information and schedule promptly and updates to relevant stakeholders as and when necessary.

• Liaise with vendors for outsourced tasks, such as lecturer placement, issuance of contract and payroll processing etc and support in providing necessary data and information where required.

• Managing and updating the pool of Associated Lecturers.

2. Resource Planning & Data Management

• Plan and manage resources (e.g. room, lecturers) using Syllabus Plus to ensure smooth delivery of programmes.

• Input, maintain and update information and data to student management system using eTeam system and / or other applicable applications.

• Ensure up-to-date AL's name list and list of modules taught by each AL.

• Liaise with relevant department for all statutory updates on programmes and AL

3. Exams

• Working with Exam Team to plan examination schedules for assigned programmes.

• Liaise with Exam Centre for main and re-exams.

• Support Exam Team to liaise with associates/academics for preparing assessment material at pre-course stage

4. Student Management

• Perform full spectrum of student services administration, including but not limited to

• Organise and conduct orientation for new students

• Prepare and disseminate confirmed start term, test/quiz/exam information to students

• Resolve student's queries and issues pertaining to their pathway and course administration

• Handling and processing of student's queries/requests (re-module, deferment, extension, exemption, programme switch, withdrawal, etc)

• Monitor and track module enrolments of students in each term and follow-up on deviations to standard study pathway

• Use the Student Management System to perform and administer the enrolment of students for their study

• Monitor attendance of students, administer warning letters, follow-up on absenteeism and provide weekly/monthly reports

• Prepare info for student pass renewal

• Prepare class attendance registers

• Disseminate information to students via mass communications platforms

• Monitor student payment of course fees and issuance of invoices

• Preparation of examination nominal role

• Follow up with student on absences for exams

• Flagging and follow up of at risk students

5. Programme Management

• Assist in lecturer orientation where required.

• Liaise with internal academics and/or university partners on administrative and operational matters related to the courses

• Build and maintain good relationship with internal and external stakeholders

6. General Matters

• Ad hoc duties as required

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Degree In any discipline with 1-2 years working experience.

• Prior relevant experience from the Private Education industry will be an advantage.

• Meticulous and self-motivated with strong organisation skills

• Meticulous and able to multi-task.

• Entry Level candidates will be considered.

• Good team working skills and a flexible approach to delivering team results.

• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.

• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.

• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.

• Good understanding of higher education qualifications in Singapore and Internationally.

• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. Knowledge and experience in using resource.

• Knowledge of optimization tools will be advantageous.

• Able to work on rostered shift hours (8.30am to 6pm OR 10am to 7pm) and Job Location will be at The Cathay or Marina Square.