What the day will look like
Renewal and remarketing
- Review of renewal terms
- Review of Renewal Proposal
- Claims Analysis
- Meeting with clients on pre-renewal and/or renewals
- Preparation of Service Level Agreement
- Presentation of the benefits programme to employees
Day-to-Day Operations
- Getting updates on the employee movements from clients
- Following up of underwriting requirements with clients
- Handling the enquiries from both HR and employees
- Follow up with clients on outstanding invoices
- Act as escalation point for all client's queries/feedback.
Others
- Preparation of Helpline FAQs
- Ensure prompt payment by clients/accounts that are assigned
- Taking on any ad-hoc assignments
Skills and experience that will lead to success
- Diploma in any relevant discipline
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Seasoned experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to manage and influence key stakeholders internally and externally
- Self-disciplined and organized
- Inter-personal skill and focus on service excellence
- Proficient in Microsoft Office applications including Word, Excel, PowerPoint
