5 working days (Monday to Friday)
Transportation provided to work
Working Location : 5 Jalan Samulun
Working Hours: 7.30am to 5.00pm
Position Summary
The Senior Executive - Customer Service is responsible for overseeing and coordinating daily customer service, administrative, and Business Centre operations to ensure a professional, efficient, and well-organised environment. The role serves as a key point of contact for Owners, VIPs, clients, visitors, internal departments, and external service providers, ensuring a high standard of customer experience and operational support.
Tasks and Responsibilities
- Provide professional front-line customer service and concierge support to Owners, VIPs, clients, and visitors.
- Coordinate meetings, events, and VIP visits, including meeting room setup, facilities, AV equipment, refreshments, and PPE arrangements.
- Manage daily administrative activities, including document control, filing, records management, and internal document distribution.
- Prepare and submit Customer Satisfaction Questionnaire (CSQ) reports and maintain records in the Novade system.
- Process and monitor invoices and billing through the Esker system for meals, transportation, accommodation, and related services.
- Raise Purchase Requisitions (PR) and Material Requests (MR) in SAP and coordinate PPE collection from the main store.
- Monitor and maintain adequate stocks of office supplies, pantry items, stationery, meals, beverages, and PPE.
- Coordinate lunch arrangements and liaise with external vendors and service providers.
- Coordinate with internal departments and service providers on janitorial and facilities matters to maintain a clean, safe, and professional Business Centre.
- Review OEC applications for completeness, accuracy, and compliance prior to submission.
- Support service improvement initiatives and ensure customer requests and operational matters are followed up promptly.
- Provide guidance and support to junior team members where required.
Job requirement
- Minimum 3-4 years of relevant experience in customer service, administration, hospitality, or front office operations.
- Diploma or equivalent qualification in Business Administration, Hospitality, Customer Service, or a related discipline is preferred.
- Excellent interpersonal and communication skills with a customer-focused approach.
- Strong organizational and multitasking skills, with attention to detail.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Experience using SAP, Esker, or other enterprise systems will be an advantage.
- Able to work independently and collaboratively in a fast-paced environment while maintaining professionalism and confidentiality.
