To ensure clients enquiries, escalations and appeals for the long-term care schemes are responded and managed in a timely and client-centric manner
- Handle enquiries and coordinate with stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised
- Process appeals and back payments accurately
- Maintain a 100% accuracy in administrative functions and generate letter reports within the time frame given
- Ensure clients requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.
- Ad hoc projects which may be assigned by supervisor
Job Requirements
- Degree in any discipline with 1 year of experience in customer service or Diploma with 5 years of relevant experience
- Good analytical, writing and interpersonal communication skills
- Excellent customer service and interpersonal skills
- Meticulous and inquisitive attitude with strong follow-up skills
- Team player with high level of initiative and able to work independently and under pressure.
- Proficiency in Microsoft Office
