Senior Executive, Claims & Customer Service

About us

bolttech is a fast-growing global insurtech with a mission to build the world's leading, technology-enabled ecosystem for protection and insurance. Our vision is to connect people with more ways to protect the things they value.

Launched in 2020 in Singapore, bolttech's 1,600+ team serve customers in 35+ markets across Asia, Europe, North America, and Africa. With international licenses, an extensive partner network, and leading-edge technology and product innovation capabilities, our ecosystem brings together insurers and distributors to make it easier for customers to get the right protection at the point of need.

In this position you will…

Drive strong claims support and customer servicing, including handling Maid insurance renewals, while taking ownership of day-to-day coordination and escalations to ensure smooth delivery and consistent customer outcomes.

You will be responsible for…

• Driving the growth and day-to-day management of the General Insurance portfolio, including new business opportunities, renewals, servicing priorities, and coordination with customers, insurers, and internal teams
• Managing Maid insurance renewals and related servicing activities, ensuring timely follow-up, accurate documentation, and clear communication with customers and insurers
• Overseeing General Insurance claims handling and policy servicing matters, including follow-ups, escalations, endorsements, documentation, and customer enquiries
• Taking ownership of coordination and escalation across customers, internal teams, and insurers
• Providing day-to-day direction and alignment for the claims and servicing team
• Ensuring timely resolution of outstanding cases across claims, renewals, and service requests
• Maintaining accurate documentation and reporting
• Identifying and support process improvements to enhance service quality and efficiency

For you to be successful…

• Strong ownership and accountability in driving General Insurance portfolio growth, new business follow-up, renewals, claims, and customer servicing delivery
• Ability to handle escalations and coordination independently
• Ability to provide clear direction, coordination, and follow-through in a small team setting
• Strong stakeholder management (customers, insurers, internal teams)
• Good judgement in prioritisation and issue resolution
• Attention to detail to ensure service quality and consistency

You will require the following qualifications and skills...

• 4–6 years General Insurance experience in an agency or broker environment, with hands-on exposure to new business support, renewals, claims handling, customer servicing, and policy administration
• Strong understanding of General Insurance processes, including claims, renewals, policy servicing, and insurer coordination
• Experience in customer servicing, policy servicing, and call handling environments
• Ability to take ownership of coordination and escalation across stakeholders
• Comfortable operating in a hands-on, fast-paced environment with competing priorities
• Experience in system implementation / UAT testing is an advantage

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone's different, we're also flexible in the ways we work, so each person can bring their best efforts every day.