Senior Executive, Change Management

COMPANY DESCRIPTION

The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.

Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.

Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.

RESPONSIBILITIES

The Change Management Executive supports the Assistant Director in driving and coordinating business process re-engineering and organisational change initiatives.

This role plays a pivotal part in helping the organisation adapt to transformation across structure, technology, process, and culture. The incumbent ensures that change initiatives are planned, communicated, and implemented effectively-aligning people strategies with organisational goals while respecting the mission-driven, people-centred culture of The Salvation Army.

The role requires a blend of coordination, analytical, and stakeholder management skills, supporting the smooth execution of cross-functional projects such as digital transformation, systems modernisation, and workflow redesign.

MAIN DUTIES AND RESPONSIBILITIES

1. Change Planning and Implementation

• Support the design and execution of change management programs related to organisational transformation, digital systems implementation, and process re-engineering.
• Develop and execute change strategies and plans, covering communications, stakeholder engagement, training, and impact assessment.
• Coordinate with internal and cross-functional teams to ensure project deliverables are met on time, within budget, and to quality standards.

1. Stakeholder Engagement and Communication

• Partner with senior leaders, Finance, HR, IT, and project teams to ensure alignment between transformation initiatives and business goals.
• Design and facilitate workshops and communication sessions to promote understanding, ownership, and adoption of change.
• Serve as a communication liaison to ensure consistent messaging and clarity across departments.

1. Organisational Readiness and Change Support

• Conduct readiness assessments and analyse change impacts to identify potential resistance and develop mitigation strategies.
• Support leadership and staff during change transitions through coaching, tools, and engagement activities.
• Monitor and report on the effectiveness of change initiatives, making recommendations for adjustments as needed.

1. Governance, Documentation, and Compliance

• Maintain proper records of change plans, risk registers, communication materials, and training documentation in line with organisational governance standards.
• Ensure data confidentiality and compliance with the Personal Data Protection Act (PDPA) and TSA information security policies during project execution.
• Uphold TSA's ethical, faith-based, and mission-driven standards in all transformation initiatives.

1. Continuous Improvement and Reporting

• Track and evaluate the effectiveness and adoption of change initiatives through defined metrics and stakeholder feedback.
• Document lessons learned and contribute to developing internal change management frameworks and best practices.
• Provide regular updates and secretariat support for project governance meetings and steering committees.

1. Other Responsibilities

• Undertake any other duties or assignments as deemed appropriate.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Human Resources, Organisational Development, or related discipline.
• At least 5-8 years of experience in organisational development, transformation, or change management.
• Professional certification in Change Management (e.g., Prosci, ACMP) preferred.
• Experience in the nonprofit, social service, or public sector is an advantage.
• Familiarity with project management and digital transformation processes.

KEY ATTRIBUTES

• Strategic and analytical thinker with strong interpersonal and communication skills.
• Demonstrated ability to coordinate cross-functional initiatives in a structured and proactive manner.
• Empathetic and adaptable, able to engage diverse stakeholders through change.
• Committed to integrity, accountability, and The Salvation Army's mission and values.

OTHER INFORMATION

Work Location:

The Salvation Army Territorial Headquarters

20 Bishan Street 22, Singapore 579768

Work Hours:

The total work hours is 44 hours per week.

Under normal circumstances the hours of duty will be as follows:

8.30am to 5pm - Monday to Friday (1 hour lunch break)

It will be at the discretion of your Centre/Department in charge or his/her assigned representatives to determine whether you will be required to work any of the unutilised hours according to the operational needs of the Centre/Department and within the legitimacy of the employment laws where applicable.

By submitting this job application, I affirm that I have given to The Salvation Army true and complete information on this application. No requested information has been concealed.

I agree that The Salvation Army (TSA) may collect, use and disclose your personal data, as provided in this application form, or (if applicable) obtained by TSA as a result of your employment, for the following purposes in accordance with the Personal Data Protection Act 2012 and our data protection policy (available at our website at https://www.salvationarmy.org.sg/data-protection-policy/ ):

a) the processing of this employment application

b) the administration of the employment with TSA and

c) sharing of personal information to third party, including but not limited to government agencies, hospitals, vendor(s)/supplier (s), working in collaboration with TSA to support the employment.

If you are providing third party's personal data, you hereby declare that you have obtained consent from the named individual(s), for the collection, use and disclosure of his/her personal data by you to TSA, TSA business partners and other third-party service providers. I authorised the organisation to contact references provided for employment reference checks.

Please visit our website at https://www.salvationarmy.org.sg/data-protection-policy/ for further details on our data protection policy, including how you may access and correct your personal data or withdraw consent to the collection, use or disclosure of your personal data.

If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for denial of employment or immediate dismissal.

Please note that your application will be sent to and reviewed by the direct employer - The Salvation Army Singapore