Are you passionate about making a difference in the lives of individuals and families impacted by cancer
The Senior Executive will play a crucial role in strengthening Singapore Cancer Society's (SCS) cancer navigation services, enquiries centre capabilities, and community outreach programmes. This role will bridge healthcare touchpoints and community partners to ensure seamless support for screeners, patients, and their families throughout their cancer journey.
Key Responsibilities:
1. Cancer Navigator Programme and Training
- Recruit, train, and supervise Enquiries Navigators
- Establish SOPs for enquiry handling and escalation pathways
- Work with Digital and Physical Navigation leads to deliver integrated services
- Provide case management and specialised patient support where relevant
2. Enquiries Centre (Call, Messaging, Email)
- Lead the establishment of the Enquiries Centre (infrastructure, technology, and workflows)
- Design and implement multi-channel communication systems
- Develop operational frameworks, scripts, and protocols
- Oversee day-to-day operations once the centre is established
3. Monitoring and Evaluation
- Ensure timely and appropriate handling of complex or sensitive enquiries
- Maintain updated knowledge resources for the Enquiries Centre team
- Collaborate with navigation leads to ensure smooth service delivery
- Participate in team meetings to share updates on services and resources
4. Other Duties
- Update and maintain records in the internal data system (LEAP)
- Answer phone calls related to event registrations and general queries
- Provide administrative support to the department
- Assist in outreach events as required
Key Requirements:
- Degree in administration, health/allied health, or a related field (preferred)
- Minimum 5 years of relevant experience
- Strong knowledge of healthcare systems and programme management
- Experience in stakeholder engagement, partnership building, and volunteer management
- Experience in call centre operations and multi-channel communications is an advantage
- Excellent interpersonal, communication, project management and problem-solving skills
- Empathy and sensitivity when engaging with cancer patients and survivors
- Adaptable to changing priorities and fast-paced environments
- Fluency in English proficiency in a second language (Chinese, Malay, or Tamil) preferred
Why Join Us
At Singapore Cancer Society, you will have the opportunity to work alongside passionate colleagues, healthcare professionals, and community partners to bring hope and support to individuals facing cancer. If you are driven, compassionate, and eager to contribute to meaningful work, we welcome you to apply.
