Senior Executive / Assistant Manager, Patient Billing Services

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person‑centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team‑based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness - we are building a healthier future for all.

Why This Role Matters

Financial counselling plays a key role in supporting patients to make informed decisions about their care while ensuring the hospital maintains strong financial sustainability. This role ensures timely engagement with patients and their families to address financial concerns, facilitate appropriate funding support, and minimise financial risk.

By working closely with patients, clinicians, insurers, and external stakeholders, you help improve cashflow, reduce outstanding balances, and enhance the overall patient experience. This role is ideal for individuals who are analytical, service‑oriented, and comfortable navigating both financial processes and patient interactions.

What You Will Drive

1. Financial Counselling & Patient Support

. Perform financial counselling for in‑flight patients, supporting them in understanding treatment costs and making informed financial decisions.

. Facilitate referrals to Medical Social Workers (MSW) for patients facing financial difficulties.

. Ensure all financial counselling activities are accurately documented in the Financial Counselling system.

2. Deposit Monitoring & Revenue Assurance

. Carry out deposit monitoring duties, including collection of out‑of‑pocket payments from private patients.

. Obtain additional Medical Claims Authorisation Forms from next‑of‑kin to ensure adequate coverage for patient bills.

. Liaise with employers, Integrated Shield Plan providers, and medical insurers to secure Letters of Guarantee (LOG).

. Propose complex or high‑risk cases for escalation to relevant authorities (e.g. Ministry of Manpower or Legal), with guidance from team lead.

3. Operations Support & Coordination

. Support team lead in workload distribution, ward allocations, and operational coordination.

. Assist in updating training materials and conducting financial counselling refresher training sessions.

. Maintain strong collaboration with internal stakeholders to ensure smooth patient financial workflows.

4. Process Improvement & Innovation

. Participate in process improvement initiatives, including Robotic Process Automation (RPA) and Artificial Intelligence (AI) projects to enhance financial counselling operations.

. Support system-related activities such as User Acceptance Testing (UAT) and implementation projects.

. Contribute to organisational initiatives and projects aimed at improving efficiency and service delivery.

5. Other Responsibilities

. Perform additional duties assigned by the Reporting Officer in support of departmental and organisational goals.

What You Bring

Education & Experience

. Degree qualification with 1-3 years of relevant experience.

. Experience in financial counselling, deposit monitoring, or healthcare finance operations will be an advantage.

. Familiarity with public healthcare financing schemes is a plus.

. Proficient in Microsoft Office applications, particularly Excel (e.g. VLOOKUP, Pivot Tables).

Professional Skills & Attributes

. Strong organisational skills with the ability to prioritise tasks and meet timelines.

. Analytical and detail‑oriented with a problem‑solving mindset.

. Good communication and interpersonal skills, with a service‑oriented approach when dealing with patients and stakeholders.

. Ability to work independently and proactively in a fast‑paced environment.

. Strong stakeholder management skills across internal teams and external partners.

Others

. Willingness to work Saturdays (half‑day) based on roster requirements.

Why This Role

This role offers an opportunity to make a meaningful impact by supporting patients through complex financial decisions while contributing to the hospital's financial sustainability. You will play a critical role in ensuring timely payments, reducing financial risk, and enhancing patient confidence in the care journey.

By bringing your analytical skills, empathy, and commitment to service excellence, you will be part of a team that strengthens both patient experience and operational effectiveness at Woodlands Health.