Job Description
The successful candidate will be part of a team driving, implementing, and optimising HR Shared Services operations. This role comprises governance oversight, digital transformation leadership, and performance management to enhance the team's operational efficiencies and productivity.
Key Responsibilities
- Governance and Compliance
- Establish and maintain a governance framework for HR shared services operations
- Develop standardised operating procedures, and escalation protocols
- Design and implement Service Level Agreement (SLA) frameworks and Key Performance Indicators (KPIs) for measuring performance
- Create and manage centralised dashboards for monitoring of operational metrics
- Drive and manage the global administration of periodic initiatives that include Conflict of Interest (COI) and Rotation of Sensitive Position (ROSP) declarations
- Digital Transformation
- Drive and manage the digital transformation roadmap for HR Shared Services, including use AI/Technology and automation
- Drive continuous improvement of HR chatbot functionality, User Experience/User Interface (UX/UI), content, and user experience to enhance employee self-service and reduce manual handling
- Manage the implementation and optimisation of digitalisation projects that include case/service management platform
- Keep abreast of new technological tools that aid in automation efforts
- Process Excellence and Service Quality
- Refine/Redesign processes to identify optimisation opportunities
- Implement service excellence mechanisms to draw insights and enhance employee experience
Requirements
- Possess a University Bachelor's degree in any discipline
- Minimum 5 years experience in HR Shared Services, with audit background preferred
- Strong background in digital transformation (AI, Technology and automation, process redesign/optimisation, project and change management, and service excellence)
- Experience in Artificial Intelligence (AI), Robotic Process Automation (RPA), chatbot technologies, SAP SuccessFactors, and case/service management platforms
- Good understanding of data analytics and visualization tools (e.g. PowerBI, Tableau)
- Strong leadership, problem-solving, and interpersonal skills
- Strong communication, written and facilitation skills
- Analytical, meticulous, detail-oriented with strong numerical competency
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
